Job Summary
Quick Courier Services is seeking a proactive and customer-focused Sales & Customer Support Executive to handle sales inquiries, drive sales growth, and effectively manage customer complaints.
The ideal candidate will ensure a seamless customer experience for both our B2B corporate clients and direct customers, contributing to the company’s reputation and business growth.
JD/ Key Responsibilities:
- Sales Management:
- Respond promptly to sales inquiries from helpline calls, emails, Websites Inquiries etc.
- Identify clients' needs to achieve sales targets.
- Develop and maintain strong relationships with clients to drive repeat business and referrals.
- Customer Inquiry / Complaint Handling:
- Supervise customer Inquiry / complaints & ensuring quick resolution.
- Coordinate with internal & External Branch teams to resolve issues and improve service delivery.
- Guide team members to enter & update all complaints in CRM / ERP and their faster resolutions to improve future processes.
- Customer Retention & Success:
- Engage with customers regularly to gather feedback and improve satisfaction.
- Act as the primary point of contact for existing clients, ensuring they remain satisfied with our services.
- Coordination & Reporting:
- Maintain accurate records of sales, inquiries, and complaints in the CRM / ERP system.
- Provide Weekly/ Monthly updates to management on client feedback, sales performance, and complaint resolution.
Skills, Educational Qualifications and Educational Background:
Bachelor’s degree in Business Administration, Marketing, or a related field. Minimum 3 to 5 years of experience in a Sales & customer support role, preferably in Courier, or B2B Industry.
IT - Technical Skills:
- Proficiency in using CRM / ERP tools and MS Office (Excel, Word, PowerPoint).
- Strong knowledge of customer service and sales processes.
Soft Skills:
- Excellent communication skills in English (verbal and written).
- Problem-solving attitude with strong negotiation skills.
- Ability to multitask, prioritize, and manage time effectively.
- Empathy and patience in dealing with customer concerns.
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